We will read, view and listen to stories of hospitality. We will study Service Design and Creativity. All of these disciplines are essentially trying to find out what makes people “tick”: what they need and what they aspire to. Narratives, or people’s stories, are an important source for service designers; people who wish to make people’s lives better by service solutions.
“Narrative empathy is the sharing of feeling and perspective-taking induced by reading, viewing, hearing, or imagining narratives of another’s situation and condition”
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